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1800 258 1818
Monday to Friday 10:00 am to 6:00 pm. Saturday 10:00 am to 2:00 pm
Request A Call Back Toll Free No. : 1800 315 7818

RETURNS AND REPLACEMENT POLICY

How do I get a defective item replaced?

Product Damaged in Transit

In case the product you receive is in damaged condition, you have to call Polar customer care helpline 1800-258-1818 or write to us on Customercare@polaron.in within 24 hours of the receipt of the product to register your complaint. Our service team will examine the delivered product and if the product is beyond correction we will collect the damaged product with all inbox accessory and you will be delivered a new product.

Product not working

In case the product is not working, you have to call Polar customer care helpline 1800-258-1818 or write to us on Customercare@polaron.in within 24 hours of the receipt of the product to register your complaint.

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Polar and its associates retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.

In case of any damage to the actual product, you are required to inform the Polar store customer care within 24 hours of receipt of the product.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, viz.
• - Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
• - Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

Who will bear cost of return?

While Returning a product customer will have to send back the product by his /her own and Customer will have to pay Delivery charge for this within 7 days . After receiving and reviewing the product ,if the product is in usual condition we will refund the money within 7 days.

How a customer necessary replacement can be obtained?

It will take 10-15 days to review the product and within the same timeline the replacement of product will be delivered.

Polar – Your Interior's Best Accomplice

Polar has been a brand name on its own terms for decades now in the genre of the best fan manufacturers all across the nation. The ultimate hub for all kinds of integrated home appliances to give the decor within your residential and official spaces an added charm and aura of sorts.

Clearly one of the best fan manufacturer in India, the realm of appliances provided by the company is not limited to just the same. Supported by a group of experienced professionals possessing expertise in their own field, Polar has been soaring in its sales of water heaters as well. Time and again, Polar has been proving its proficiency as a water pump manufacturer as well.

Socially and environmentally aware, the company makes it a point to manufacture some of the best electric iron and mixer grinders by making use of the intense technologically advanced procedures and machineries. Excellence is what the company strives for. Coming across as an end to solution for all kinds home appliances, customer satisfaction has been a key driving force behind the success of the company.

Through years Polar has been changing lifestyles and raising the bar for official and residential style quotient!!