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1800 258 1818
Monday to Friday 10:00 am to 6:00 pm. Saturday 10:00 am to 2:00 pm
Request A Call Back Toll Free No. : 1800 315 7818

SHIPPING POLICY

How do I check the status of my order?

You can track the status of your order in the My Account section of Polar Store.

Are products purchased on Polar Store covered by warranty?

All products sold on Polar Store come with Manufacturer's warranty & are serviceable at all Polar Authorized Service Centres in India, unless specified otherwise.

Do I have to pay any delivery charges?

Polar Store provides free delivery on most of the items, however in certain cases shipping charges may be applicable and will be shown on the product page.

Where does Polar Store deliver in India?

Polar Store delivers to most locations within India. However, for logistical reasons, we are unable to deliver to a few locations right now.

How much time will it take for the delivery of the order?

We make our best efforts to ship each item in your order within 4-5 working days of the order. However in some cases, we may take longer, up to 7-10 working days, to ship the product.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

How will the delivery be done?

We process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Airway Bill Number and the name of the courier partner that you can use to track your delivery on the logistic company’s website.

What happens if I am not available to receive my parcel?

Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the parcel to Polar associates.

Once the parcel has been shipped back to us by the courier partner, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via the original mode of payment after deduction of charges incurred towards shipment.

What should I do if I have only received a part of my order?

While it is our endeavour to ship all items in your order together; this may not always be possible due to product characteristics or availability. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.

Polar – Your Interior's Best Accomplice

Polar has been a brand name on its own terms for decades now in the genre of the best fan manufacturers all across the nation. The ultimate hub for all kinds of integrated home appliances to give the decor within your residential and official spaces an added charm and aura of sorts.

Clearly one of the best fan manufacturer in India, the realm of appliances provided by the company is not limited to just the same. Supported by a group of experienced professionals possessing expertise in their own field, Polar has been soaring in its sales of water heaters as well. Time and again, Polar has been proving its proficiency as a water pump manufacturer as well.

Socially and environmentally aware, the company makes it a point to manufacture some of the best electric iron and mixer grinders by making use of the intense technologically advanced procedures and machineries. Excellence is what the company strives for. Coming across as an end to solution for all kinds home appliances, customer satisfaction has been a key driving force behind the success of the company.

Through years Polar has been changing lifestyles and raising the bar for official and residential style quotient!!